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Customer Support


Context Help

If you get lost inside our hosting Control Panel, the very first step you should take is to push the Help button, which is visible on each and every page. A pop-up menu will show up. It includes thorough info about all the operations that you can perform on the given page. Each popup appears on the very same page so that you can quickly return to your work.

Video Tutorials

We have a vast variety of instructional video clips describing how to work with our web hosting Control Panel. They're shot for those of you who want to see how things are getting done rather than only reading articles. In this way, anyone can swiftly find their way around our Control Panel by simply watching our step-by-step educational videos.

F.A.Q.

If you can't discover the solution you need, take a glance at our comprehensive FAQ section, which covers questions asked by real individuals and provides real solutions. We periodically "revamp" our FAQ section with new questions & answers so as to cover all the new additions and innovations related to our system.

Ticketing System

If you still can't find the answer you searching for in the FAQ database either, you can touch base with our excellent team of customer service technicians available 24-7-365 and eager to help you with any issue. Each support ticket you submit will be responded to in less than 1 hour (the average ticket response time being approximately 20 minutes), so you will not have to wait a long time to get an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 234703

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com